Post by Nashiq on Mar 31, 2017 9:59:00 GMT -5
Dear Customer,
If you are receiving this email then you have a service with us on one of the following NYC, New York data-center machines:
grimlock
hoist
gearbolt
breakshift
muzzle
Our current vendor in New York cannot provide the same quality hardware that we have in our other USA locations and therefore we must migrate to a new vendor / data-center. This migration is essential to up-hold our quality service standard and ensure that every customer experiences the best performance on the best premium dedicated hardware available. We must perform a migration for every active customer with services in New York and we plan to do this within the next 24-48 hours for the machines listed above.
This migration will retain your game data and you should not lose any server data such as config files, world saves or any other custom content as we will be migrating all of your data over to brand new 1650v4 machines in the new data-center in NYC, New York with all SSD drives and 64GB DDR4 ECC memory.
Once your service is back online you will notice that you will have been assigned to a new IP address and possibly a new Port. You can see your new IP address and/or port in your client dashboard located at www.bluefangsolutions.com/wp-admin/admin.php?page=overseer-panel-services-summary by logging into the BFS website. New third party FTP login credentials will be assigned as well and this will be shown in the FTP Information box on the dashboard.
We appreciate your understanding while we do our best to provide you with the latest hardware and most reliable network possible. If you have any specific questions regarding this migration, please submit a support ticket with the title of “NYC Emergency Migration” at www.bluefangsolutions.com/submit-ticket and one of our technicians will be glad to respond.
Sincerely,
Joshua P.
Managing Partner / CEO
Blue Fang Solutions, LLC
If you are receiving this email then you have a service with us on one of the following NYC, New York data-center machines:
grimlock
hoist
gearbolt
breakshift
muzzle
Our current vendor in New York cannot provide the same quality hardware that we have in our other USA locations and therefore we must migrate to a new vendor / data-center. This migration is essential to up-hold our quality service standard and ensure that every customer experiences the best performance on the best premium dedicated hardware available. We must perform a migration for every active customer with services in New York and we plan to do this within the next 24-48 hours for the machines listed above.
This migration will retain your game data and you should not lose any server data such as config files, world saves or any other custom content as we will be migrating all of your data over to brand new 1650v4 machines in the new data-center in NYC, New York with all SSD drives and 64GB DDR4 ECC memory.
Once your service is back online you will notice that you will have been assigned to a new IP address and possibly a new Port. You can see your new IP address and/or port in your client dashboard located at www.bluefangsolutions.com/wp-admin/admin.php?page=overseer-panel-services-summary by logging into the BFS website. New third party FTP login credentials will be assigned as well and this will be shown in the FTP Information box on the dashboard.
We appreciate your understanding while we do our best to provide you with the latest hardware and most reliable network possible. If you have any specific questions regarding this migration, please submit a support ticket with the title of “NYC Emergency Migration” at www.bluefangsolutions.com/submit-ticket and one of our technicians will be glad to respond.
Sincerely,
Joshua P.
Managing Partner / CEO
Blue Fang Solutions, LLC
What this means for us is the server will be changing IP addresses. You will no longer be able to see it most likely in your "my survivors" tab. you'll need to connect again once it gets brought back up via a ranking site (it will be a new ranking page too. this is going to cause us to lose all our votes and ranking we've gained over the past year. Frankly this sucks... hard.
We could go down at any time without warning lose up to an hour worth of save data.
This will not wipe us, but we will look like a noob server on all the vote/rank sites. We will try and be on to help people who have issues connecting to the new IP whenever it happens.
I left my 80-something Survivor on Ragnarok, can we transfer our toons to AB or just start afresh? Very Happy to be Baaack!